COVID-19 Protocol

Phase: Summer 2021

Please call when you arrive (502) 241-8834

We are happy to announce that we will begin to welcome our clients into our clinic in an organized manner for the Summer of 2021. Please review the updates in our admission policies:

Veterinary Exam Appointment Steps:

  • Call 502-241-8834 when you arrive
  • Staff will instruct when to enter and escort you to an assigned exam room
  • The CDC has recommended that persons that have not been fully vaccinated to continue to wear face masks. We have lifted our required masking at this time.
  • By entering our facility, you affirm that you have had no illness symptoms or known recent exposure to Covid-19
  • Limit 1 person per exam room with pet(s) (special considerations with euthanasia appointments and extenuating circumstances)
  • Remain in assigned exam room for duration of appointment. Lobby area is closed.
  • Hand sanitizing stations available upon entrance and in exam room
  • Payment for services will be handled in exam room and escorted to exit

Due to size of exam rooms, patient physical exam, services and treatments to pet will be performed in our treatment area while client remains in exam room.

Curbside Services will be continued for:

  • Medication and prescription food refills
  • Drop off samples (urine, fecal)
  • Surgery admission
  • Technician service appointments

Payment for services will be handled curbside or by phone. We still accept all forms of payment and we have a portable card reader for your convenience that will accept magnetic strip cards, chip reader cards and Tap to Pay

CALL 502-241-8834 when you arrive for our staff to assist you

If you are unable to comply with any of the official requirements above, we happily continue to offer our curbside service or dropping off your pet and the doctor can speak with you over the phone. Please let the receptionist know of any special needs you may have.

What we will be doing to ensure public safety:

  • Staff will be assessed daily health screenings
  • All exam surfaces, chairs and doors will be thoroughly sanitized prior to another client/patient entering according to the CDC guidelines
  • All public areas will still be closed (ie Lobby) until a later time

Thank you for your patience as we all navigate through these changes.

Please take a few moments to review the following that helps to explain what the veterinary industry has been challenged with and still striving to provide you and your pets the quality of care they deserve!!